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Thank you for purchasing from Rubicon Watch Company, we hope and expect your new watch will give you many years of trouble free use and enjoyment.

If you require instructions please follow the links below 

Rubicon Watch Company 12 month guarantee terms and conditions

(For ex-sample, ex-display or non-pristine items)

We certify that your watch is guaranteed against defects in material and workmanship for twelve months from the date of purchase. Please retain your sales invoice as proof of purchase. If your watch becomes defective due to faulty materials or workmanship within twelve months of purchase, we will regulate, adjust, repair or replace parts or movements at no cost to you, provided that damage was not caused by accident or lack of care.

To take advantage of this guarantee you must either email or telephone us within twelve months of the purchase date and inform us of the problem. We will then authorise you to return the watch to us. We recommend you seek advice from Royal Mail to ensure the most appropriate service is used to insure your watch. You will be responsible for the return postage costs. 

Please note the following points:

  1. You may have additional legal rights. The guarantee is in addition to, and does not affect your legal rights.
  2. The guarantee covers the watch case, movement, dial and hands and any metal bracelet. It does not cover the glass, battery or bracelets made of anything other than metal.