Authorised stockist
Worldwide Delivery available
Free UK delivery
30 Day Returns

Returns Policy

If you are not entirely satisfied with your purchase, no problem. Our returns policy allows you to send your item(s) back and receive a full refund.

At Rubicon Watch Company, we make every effort to describe and display our products as accurately as possible. We also understand that sometimes items you receive are not quite as you expected.

Returning Unwanted Items

Once your return has been processed, you will be refunded to the original payment method used.

In order to return any item(s) as unwanted and receive a full refund, the following conditions apply:

  • You have to inform us within 14 days of receiving the item, and then return the item within 14 days of that communication
  • The item(s) must be unworn and in the same condition in which they were received
  • Items must be returned in their original packaging, with any instructions, guarantee and extras that was included
  • Due to hygiene reasons, earrings can not be returned unless they are faulty and are excluded from the normal returns policy

Returning Damaged Items

If damage or any defect is found on the item(s) upon arrival, you must notify us within 48 hours.

How to Return Items

To ensure we can process your return quickly and efficiently, please follow the below instructions

  1. Include a covering note detailing the reason for the return and order number.
  2. Download a Royal Mail returns label and attach it to the package (this is for UK returns only, if you live in the EU, please contact us direct)
  3. Take your package to your local post office and retain the receipt as proof of postage

If you have any further questions on how to return your items, please do not hesitate to contact our customer service team.

Rubicon Watch Co
Rubicon House
2 Market Place
Chapel-en-le-Frith
High Peak
SK23 0EN

United Kingdom

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