Shipping policy

Although Rubicon Watch Company are able to ship almost every order in the timeframe specified, in rare circumstances our shipping capacity can be exceeded, causing a delay of one extra day. Should this occur, your order will be marked for urgent delivery on the following day.

The delivery timescales presented here do not apply to orders which require additional security checks. If a security check is required, it will usually follow that we will need you to provide additional information; despatch will not occur until this information is received.

Rubicon Watch Company is unable to provide compensation for late deliveries. Compensation will not be provided for consequential losses.

If, for any reason, your order is returned to us (e.g., incorrect address), then Rubicon Watch Company will inform you immediately via email when the item is received. You will be given a choice as to whether the item is sent out again, or a refund is processed.

Please note, for items that are undelivered through fault of the customer (e.g., incorrect address), Rubicon Watch Company reserve the right to deduct our outwardly shipping fees from the refund total.

We are able to deliver to your home address or work address. Please make sure that someone is available at the location to accept the parcel on your behalf. Orders placed with a delivery address to a PO Box, airports, and any other similar non-residential addresses may be rejected.

Standard International Delivery - Fedex International Connect

How it works;

1. Handled by Fedex in the UK

2. Processed at a UK distribution centre

3. Shipments travel via linehaul, via contract carriers closely managed by Fedex

4. Customs clearance is handled in compliance with global rules and regulations - Orders to the EU over 150 euros (before tax) may incur additional VAT or duties charges upon delivery - please contact us for more information

5. Your shipment is handled by the final-mile delivery provider in the country of origin to help ensure our customers enjoy an exceptional delivery experience

6. Our final-mile local carrier completes the delivery

For local and final mile tracking information visit Fedex Cross Border

Express Delivery - Fedex Worldwide

This fully trackable method will ship worldwide in 1-3 working days. The service allows for fast tracking through customs and ensures your order will be on its way to you as quick as possible.

Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.

For the latest available tracking information for Fedex Express visit Fedex